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Kiosk Reliability Testing: What to Know

The coronavirus pandemic has accelerated many changes throughout the world and manufacturing is no exception. Just a decade ago, self-service kiosks were a rare sight, but they’ve steadily made their way into more and more of our everyday landscape from parking lots to grocery stores and beyond. This is in large part due to the need to minimize peer-to-peer contact. With this growing prevalence also comes a greater need to reliability test these devices to ensure they function properly in increasingly varied environments. In light of this, we have created a list of top areas to consider when testing your kiosk devices.


One value-add that Austin Reliability Labs provides is the ability to help design and perform custom testing. We’re always happy to consult with our clients and determine if their specific use case calls for additional test measures.

 

Environmental

As kiosks work their way into more and more places, it’s crucial to make sure that their builds can handle end-use conditions. To that end, our most requested tests for kiosks have to be environmental tests. Ingress testing is essential to make sure kiosk builds are sealed correctly to prevent moisture and dust build-up, which can lead to electrical shorts. Ingress testing can also check to see if larger items, such as fingers, can be inserted in places they shouldn’t be – such as fans – which is important for safety testing. 

Dust Chamber

Dust Chamber for Ingress Testing

Salt Spray Chamber

Salt Spray Chamber

Solar Chamber

Solar Chamber for Temperature Testing

Corrosion testing like salt fog testing is important to determine if the materials used to build the kiosks can stand up to repeated exposure to corrosive substances, which can range from manufacturing offgassing to everyday household cleaning agents. As our society continues to emphasize a higher dedication to hygiene, determining materials’ corrosion resistance is a must.

A final environmental test that is highly recommended is temperature testing. A common problem with kiosks and other box builds is solar loading, where direct sunlight creates oven-like conditions within the kiosk, harming electrical components. Knowing how your build dissipates heat is essential, especially for outdoor use-cases.


Mechanical

Kiosks should be tested to ensure they can withstand not only the rigors of their end use environment, but also the conditions they’ll be subjected to during transportation and deployment. Of course this advice counts double for builds whose end-use environment is involved in transportation, such as ticketing systems and digital signage on vehicles and other transports. 

Electrodynamic Shaker

Electrodynamic Shaker for Shock and Vibe Testing

A normal battery of mechanical tests would include shock and vibration testing and, depending on application, impact and hardness testing.


Custom

One value-add that Austin Reliability Labs provides is the ability to help design and perform custom testing. We’re always happy to consult with our clients and determine if their specific use case calls for additional test measures. Everyone has had an experience with a less-than-responsive kiosk, be it at the gas station, ATM, or a temperature screening. Preventing those down moments and anticipating user behavior is our specialty. One custom test we designed and performed follows this exact principle, where we simulated over 2 millions clicks on a keyboard. It’s not hard to imagine the benefits of designing and performing a similar test to ensure the hardiness of a kiosk touch pad.

In conclusion, kiosks are an ever-increasing mainstay in our current environment. These kiosks help ensure our safety and convenience, and with proper planning and testing, we can ensure their continued reliability. If you have a kiosk or box build you’d like to consider testing, reach out to us today!

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About ARL

Recognized as one of the top product reliability labs in the country with a unique balance of testing, consulting and on-site staffing services, Austin Reliability Labs (ARL) is a place where we recognize the hard work and passion that goes into the design and development of your product and want to find any problems in an effort to perfect it. We also understand a reputation is something that builds over time, so we focus on establishing long-term partnerships with each of our clients. With that in mind, we not only specialize in writing and developing all of the tests that we perform, but, unlike other labs, we provide pass / fail reports on all of our tests and decipher the results for you in order to maximize your product’s success. In addition to our on-site staffing and consulting services, ARL’s full array of reliability testing services include: HALT / HASS, Battery Life Tests, Qualification Tests, Environmental Tests, Mechanical Tests, Additive Manufacturing Tests and Custom Tests.

We believe quality is infused by finding every flaw in a product and methodically removing each one until the product shines. As a result, only a thorough, comprehensive reliability test program, as provided by ARL, will allow a product to emerge that will earn or maintain an unsullied and clean brand reputation.